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The ink cartridge in a Brother printer is located under a flap on the front right hand side of the printer. By opening the flap you will be able to access the individual ink cartridges.
Yes, as long as the generic cartridge is compatible with your printer, it should work in the same way as a genuine Brother cartridge.
This could be caused by a faulty microchip on the cartridge, or from the contacts on the chip being dirty. You can try carefully cleaning the metal contacts with a pencil eraser to cure this issue. It could also be caused by replacing the cartridges while the printer is switched off.
Brother printers use cartridges that are specifically designed for them. The cartridges contain both dye and pigment based inks formulated to give reliable and vivid printouts. Generic or "compatible" cartridges are also available for many Brother printers.